FAQ

Contact Information:

How do I contact you with specific questions about a specific jewelry that I am interested in?

Email us via email address: support@jewelrypayless.com, or call us at our toll free number (877)729-5374. We will respond to you immediately to assist you in making the correct decision. Customer Care service is available from 9am to 5pm Pacific Standard Time 5 week days a week except for holidays (see below). The purchases online will be processed 24/7.

IMPORTANT DATES

2009 Holiday Closing Dates:

	Tuesday, January 1 - New Year's Day
	Monday, January 21 - Martin Luther King Jr's Birthday
	Monday, February 18 - Washington's Birthday (President's Day)
	Monday, May 26 - Memorial Day
	Friday, July 4 - Independence Day
	Monday, September 1 - Labor Day
	Monday, October 13 - Columbus Day
	Tuesday, November 11 - Veterans Day Observed
	Thursday, November 27 - Thanksgiving Day
	Thursday, December 25 - Christmas Day
	Thursday, January 1, 2009 - New Year's Day

Our Guarantee:

What is your warranty policy on the jewelry?
JewelryPayless guarantees that items we ship to you will be the quality, weight, size and style described herein. If any item you receive is not substantially the same as described, upon our receipt of the nonconforming item in new condition and accompanied by all documents we shipped to you with the item, at the option of JewelryPayless, JewelryPayless will either replace the item with an item that is substantially as described herein or refund all amounts you paid, including shipping and handling costs.

How can I be sure of the authenticity of your jewelry?
Our jewelry represents commitment to fine quality and outstanding value at super low prices. Our jewelry has support from our customers through their 100% positive feedback. More specific product and authenticity information about jewelry items may be available by contacting our Order line at 1-877-729-5374.

Checkout

How do I place an order?
When you're done shopping, click "checkout" to place your order. All of the items in your shopping bag appear in your order during checkout. If you don't want to order all of the items, simply edit your shopping bag before proceeding to checkout.

During checkout, you will be asked to provide:

Your e-mail address and password, for security purposes
Your credit card billing address.
The address you want to ship to.
Your preferred shipping method (for shipping information, click here.)
Your credit card type, number and expiration date.

The item I would like to purchase is currently out of stock, how long does it usually take to restock an item?

We are restocking regularly however there is no guarantee on when or if we will be able to restock a particular item.

Can I change my order during checkout?
Yes. The "final review" page lists your order information and gives you a last chance to make any changes. Your order will not be placed and your credit card will not be charged if you do not click the "Confirm Order" button.

How can I be sure my order has been received?
When you enter your credit card information and click "Confirm Order" on the final review page, we'll give you an order confirmation number. You will also receive an e-mail confirming that your order has been received within approximately 24 hours. We will send you another e-mail to notify you when your order has been shipped and that we've charged your credit card.

How can I be sure that I will receive my discount?
Any promotional discount or allowance will be applied during the checkout process. To be sure that you receive your discount or allowance, enter your discount code (found in the front page or the wholesale page) into the " Gift Certificate/Coupon Code " box during checkout. These codes are time-sensitive and do expire. If your code is not working properly, please contact Customer Service. Premium shipping charges still apply to promotional discounts. Items that receive free shipping will not be included in the order total when shipping charges are applied.

Can I order by telephone?
Order Toll-Free at 1-877-729-5374. Our knowledgeable phone representatives are here to take your call Monday through Friday from 9am-5pm Pacific Standard Time.

ORDER HISTORY

What is the status of my order? Can I view previous orders?
For inquiries about an order already placed, click on the "My Account" button, located at the top of any page. Please enter your e-mail address and password provided on your last order. Once you are logged in, click on View Recent Orders. If you do not have a password, can't view or do not find your order, please contact Customer Service or call Toll-Free at 1-877-729-5374 Monday through Friday, 9am to 5pm PST and ask us to check your order status.

What if I forgot my password?

Proceed to " View Recent Orders. ".
Click on the "Click here if you have forgotten your password" hyperlink.
Enter your email address and click "Submit".
Your password will be sent to your email address.

How do I store shipping information on the website?
If you provide a password with an order, you will be able to logon as a "Returning Customer" and retrieve your "Order History" as well as your billing and shipping information.

Payment and Billing

What forms of payment does JewelryPayless.com accept?
JewelryPayless.comaccepts the following forms of payment:

Google Checkout
Visa
MasterCard
American Express
Discover
Money Order. IMPORTANT! Please reference the order number in your payment.

When will my credit card account be charged?
Your credit card will not be charged until your order is shipped.

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Where do I send the money orders/returns?

Our Mailing Address is:

JewelryPayLess
PO Box 459
Rosemead, CA 91770

Is online ordering really safe?

Encryption:

Encryption is a process by which we use software to scramble sensitive information while it is in transit to JewelryPayless.

Please take a moment to read about the steps that we have taken to help protect your information and make your online transmissions safer. We also invite you to review the steps you can take to help protect yourself further.

How Does Encryption Work?

Encryption is based on a key that has two different parts. The public part and the private part. The public part of the key is distributed to those you want to communicate with. The private part is for the recipient's use only.

When you send personal information to www.jewelrypaless.com, you use JewelryPayless's public key to encrypt your personal information. That means, if at any point during the transmission your information is intercepted, it is scrambled and very difficult to decrypt. Once JewelryPayless receives your encrypted personal information, we use the private part of our key to decode it.

What Kind of Encryption Software Does JewelryPayless Use?

JewelryPayless currently uses the industry-standard SSL (Secure Sockets Layer) encryption. But we continue to keep up with the current technologies in order to provide the best security for our customers.

What Information Does JewelryPayless Encrypt?

JewelryPayless encrypts all personal information you give us when you place an order online. Remember, if you feel uncomfortable providing any of this information online, please feel free to call one of our representatives at 1-877-729-5374.

How Safe is Encryption Really?

Providing encrypted information online is as safe as doing it over the phone.

Sales Tax

How is sales tax calculated for my order?
It is very important that your order is processed correctly. We honor each state's guidelines concerning sales and use tax, which is determined by the destination address of your shipment. We are required to collect tax only within California State only.

Please note that onscreen total reflect estimated tax. The actual charge to your credit card will reflect all applicable state and local taxes calculated at the time your order is shipped.

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Shipping and Handling

When will my order arrive?

Click on the following link for detail: Shipping & Handling Costs. If you're trying to estimate when a package will be delivered, please note the following:

Credit card authorization and verification must be received prior to processing.
We cannot guarantee overnight orders placed after 12 noon Pacific Time for next day delivery.
UPS deliveries occur Monday through Friday, excluding holidays.
United States Postal Service deliveries occur Monday through Saturday, excluding holidays.

Do you ship on weekends or public holidays?

We do not ship on the weekends or public holidays. Our shipping department packages orders on weekends, however as our Carriers do not ship on weekends or holidays, orders that have been packaged on those days will not be shipped until the following business day.

Do you ship internationally?
Yes. JewelryPayless currently ship to the following areas: Europe, Australia, Canada, and Japan . If you are not part of these areas please contact us for authorization at support@jewelrypayless.com or call us at 1-626-571-5874. To preview rates click on: Shipping & Handling Costs. Duties and fees are the responsibility of the recipient. JewelryPayless.com has the right to refuse service and to cancel any supecious order.

Can my order be shipped to different addresses?
Yes. Upon checkout, you will be asked to enter Billing address and Shipping address. These two addresses do not have to match. Please note that the billing address information has to match your credit card information in order to process the payment.

What is your return policy?

JewelryPayless provides a 90-day, no questions asked, money back guarantee on all products and services purchased, except special order items. If any reason you are not satisfied with your purchase, simple notify us by e-mail (support@jewelrypayless.com) or phone and we will immediately issue a return address with detail instruction. IMPORTANT: All sales items are final and cannot be returned. Shipping and handling charges paid initially will be deducted from the purchase price, unless the return is due to our error. The following terms must be met by you:

A 15% restocking fee is charged for returned items.
All sale items are final.
Products can be exchanged one time only within 90 days of purchase
Return the merchandise to us within 90 days from the original order date.
The products must be returned in new, resalable condition. Damaged and used items will be automatically discarded
You must include all packaging materials.
You must pay for any return shipping expense.
Display the order # prominently on the outside of the box to avoid delays to your refund

If you lost the original invoice, please click here to download the return form.

What your privacy policy for emails?

JewelryPayless respects your privacy. Your e-mail address is totally secure. The only personal information any visitor is asked to provide on this website is name and email address. This information will be used only by JewelryPayless and only to communicate with you. Any personal information collected on this website is specifically and knowingly provided voluntarily by our visitors. For questions concerning the privacy policies of JewelryPayless, please contact us at support@jewelrypayless.com or see our Privacy Policy letter for more detail.

Wholesale Purchases

Do you offer wholesale volumne discounts?

Please click on the following link to for detail: Wholesale

E-MAIL

How can I receive JewelryPayless promotional e-mails?

Go to our Home page.
Enter your e-mail address into the " Enter your email address to receive special offer " box.
Click the "Submit" button. You are now subscribed to JewelryPayless promotional e-mails

How can I be removed from the mailing list?
To remove your name from our catalog mailing list, click here to unsubscribe. Please choose "Unsubscribe" from the subject list and include your name and address exactly as it appears on your catalog. You may contact Customer Service at 1-877-729-5374 if you have any questions.

Jewelry Information

What size cubic zirconia stones compare to a specific equivalent diamond carat weight?
Since cubic zirconia is slightly less dense than diamonds, it is better to refer to cubic zirconia stones in terms of size. However, we understand that most people understand gemstones by carat rather than mm. Here is a chart:

4.0mm round: 0.25 ct tw
5.0mm round: 0.50 ct tw
5.5mm round: 0.66 ct tw
6.0mm round: 0.75 ct tw
6.5mm round: 1.00 ct tw
7.0mm round: 1.25 ct tw
7.5mm round: 1.50 ct tw
8.0mm round: 2.00 ct tw
8.5mm round: 2.50 ct tw
9.0mm round: 3.00 ct tw
9.5mm round: 3.50 ct tw
10.0mm round: 4.00 ct tw
10.5mm round: 4.50 ct tw
11.0mm round: 5.00 ct tw

How should I clean my sterling silver jewelry?
Since most of our sterling silver jewelry has a Rhodium plating, they will not tarnish like silver jewelry without it. Therefore, it only needs to be cleaned with jewelry cloth in order to remain shiny. Click here for jewelry polishing cloth at our store. The cloth is chemically treated with non-toxic cleaning and polishing agents especially formulated for fine silver in order to restore the luster of the silver. However, using any "silver dip" or acidic solution to clean it will damage the plating.

How do I convert between mm and inch?
Use our mm and inch conversion tool. click here

What is Rhodium?

Rhodium is a silver-white metallic element, is highly resistant to corrosion, and is extremely reflective. It is used as a finish for jewelry, mirrors, and search lights. Rhodium was introduced to jewelry industry a decade ago to enhance the shininess and for preventing degradation for white gold and sterling silver. It is also used in electric connections and is alloyed with platinum for aircraft turbine engines. South Africa is the major source, accounting for almost 60% of the world's rhodium supply Russia is the second largest producer.

I received a discount coupon in my package, how do I apply the discount to my order?

Before you proceed to the checkout, below your shopping cart there is a "Discount/Coupon Code" section, you may enter the discount here or you will have the option to enter it on the next page. After you have entered the code click apply for the discount to be applied to the total and proceed with the checkout.

Do you resize, engrave, customize or custom make jewelry?

Yes, we offer engraving service. Click here for jewelry engraving. Please note that we perform engraving only on jewelry that we carry. We do not offer jewelry resizing at this time. Also we do not custom make jewelry.

Does your jewelry contain nickel?

No, our jewelry are nickel-free. All of our silver jewelry is made 0.925 Sterling Silver. The 0.925 indicates the purity of the silver. Sterling Silver is 92.5% pure silver and 7.5% other metals. The other metal is usually copper.